Debt and money
Source: Citizens Advice
Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt. The following pages will give you the information you need to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.
If you can’t pay your bills because of coronavirus
Check what help you can get if you can’t afford to pay bills like council tax and energy because of coronavirus (COVID-19). Also find out when you can pause repayments for bills like mortgages and tax debt.
Help with debt
Get help to work out how much money you owe and which debts you should pay back first.
Debt solutions
- Bankruptcy
- Debt management plans
- Debt relief orders
- Individual voluntary arrangements
- Administration orders
- Debt remedy tool
Budgeting
Use our budgeting tool or get help with your bills.
Mortgage problems
- Managing your mortgage
- How to sort out your mortgage problems
- What happens when your mortgage lender takes you to court
- Your mortgage lender takes you to court – how to prepare for the court hearing
- Eviction for mortgage arrears
Rent arrears
- Dealing with rent arrears
- Paying off your rent arrears – overview
- Paying off your rent arrears
- You are taken to court for rent arrears
- Eviction for rent arrears
Action your creditor can take
- Bailiffs
- If you’re being taken to court for debt
- Changing a court order for debt
- How a creditor can get information about your finances
- Creditor takes money from your bank account
- View all
Borrowing money
- If you can’t repay a loan or something you bought on finance because of coronavirus
- Types of borrowing
- Getting the best credit deal
- How lenders decide whether to give you credit
- County court judgments and your credit rating – overview
- View all
Banking
- Getting a bank account
- Stopping a future payment on your debit or credit card
- Banking – security and fraud
- Complaints about banks and building societies
- Your payment card was used without your permission
Pensions
Getting financial advice
Information on choosing a qualified financial adviser, how much advice will cost, a checklist of things to think about before seeing an adviser and how to make a complaint.
Sample letters to creditors
- Holding letter – ask creditors to hold off
- No money to pay creditors – letter
- Guidelines for using the letter templates
- Offer to non-priority creditor – letter
- Request to write off a debt – letter
- Ending a hire purchase or a conditional sale agreement – letter
Get help with gambling problems
Find charities and services that can help with gambling addiction.