Always use GHUK Inbox

Use the ‘Reply to ad’ button for your safety and privacy. Do not reply to ads with email addresses in the adverts or pictures

Meeting the seller face to face

Do not give sellers your personal details until you are sure that they are who they say they are, and are a genuine seller.

For your personal safety and only if you cannot meet the seller at their home or business address, always meet in a ‘lighted’ public place and always take someone with you, or at least tell a friend where you are going.

Item delivery

There are a number of services which can arrange for a pick up and delivery service for any goods that re purchased from various locations across the UK.

Paying for an item 

If at all possible, meet face to face to see the item and exchange money. Make sure you are completely happy with the item before handing over any cash.

Never carry large sums of money with you. If you’re looking to buy something expensive, we recommend that you meet with the seller to view the item first. If you are happy to proceed with the purchase, either go to the bank with the seller or arrange to meet somewhere safe to pay.

What happens if something goes wrong after I bought through

Get in touch with the seller. Normally there is a genuine misunderstanding and the seller will be eager to help you to resolve the situation. If you can’t get a satisfactory resolution, email us at and tell us what happened, and we will see if we can help.

What happens if something goes wrong after I bought outside of GHUK?

If there is an issue with a transaction that happened outside of, there is only so much we can do to help. If we don’t have a record of your transaction, we can’t follow this up and we can’t provide personal contact information about other users.

Unfortunately, as we are limited in terms of the help we can provide, you will need to contact the seller and try to resolve the issue between yourselves. Watch out for potential risky transactions.  

We try to keep a safe place to buy and sell and most of the time things go perfectly smoothly.

We regularly review our users and their ads and will take action if the user’s ads or behaviour is not in line with our rules. Here are some easy ways to help protect yourself:

  • Never send money in the post or do a bank transfer to another user.
  • Never do a “friends and family” PayPal transfer.
  • If something goes wrong, PayPal can’t help you either as the transaction is not covered under PayPal’s buyer and seller protection policy.
  • Always send items through tracked / recorded delivery, and keep your proof of postage.
  • Where possible, purchase the item in person, where it can be viewed and examined.
  • Be aware of Suspect Adverts. Be aware of our warning signs of suspicious adverts and if in doubt about a seller either contact us for advice or simply don’t proceed and find another seller on GHUK. Please use common sense, if something sounds too good to be true, it probably is. If you are purchasing goods or services from registered companies (e.g. Insurance companies) please make sure you check the registered status (e.g. FSA) before handing over any monies. 

General tips:

When buying tickets for events, please be aware that some tickets may have terms printed on them that limit the ability of the original buyer to sell them to someone else. Some event tickets e.g. Glastonbury Festival may also feature a photograph of the original buyer, which can mean that anyone other than the original buyer may be refused entry to the event. Our advice is to always independently check the resale terms of the event before buying. When buying airline tickets, we suggest you take down the seller’s name and ticket number. Check that the ticket exists and quickly ensure you are able to transfer the tickets into your name. When buying bicycles, we suggest you take down the seller’s name and telephone number. Check for any proof of purchase or check the bike frame number. If the bike is being advertised at a significantly lower than market price, please check that the bike isn’t stolen

Tips on selling your motor vehicle

Selling your motor vehicle has never been so easy. We want you to get as much money as possible, as quickly as possible when you finally make the sale.

Here are a few tips for how to do just that:

Preparing your vehicle

  1. Check your oil level (make sure it is full)
  2. Top up all fluid levels (water/coolant, windscreen fluid etc.)
  3. Check your tyre pressure and replace worn or damaged tyres
  4. Remove any debris to make the engine appear clean and well looked-after
  5. Clean your vehicle before taking your photos and before EVERY visit (a pressure washer is quite useful for this)

Interacting with buyers

  1. Never let the buyer go out on a test drive alone and never leave the keys in the ignition when you’re not in the vehicle
  2. Check the buyer has adequate motor insurance, otherwise you could be liable for any accidents they may have
  3. Sometimes a buyer will want to pay for a third-party inspection of your vehicle to verify the information you have listed in your advert. This is becoming common practice and shouldn’t surprise you.


Buyers will inevitably want to haggle about the price.

  1. Be firm but not unreasonable.
  2. Decide beforehand how much you are willing to drop the price – and stick to it!
  3. Once you agree on the price don’t forget to write two receipts (for you and the buyer) stating the vehicle has been sold and make sure you both sign and date both copies of it.