Consumer
Source: Citizens Advice
Buying or repairing a car
- Buying a used car
- Problem with a used car
- Problem with a car repair
- If the car you bought is still on hire purchase
- Getting help from a motor trade association
- Find an approved garage
Something’s gone wrong with a purchase
- Shopping online after Brexit
- If you want a refund because of coronavirus
- Return faulty goods
- Claim using a warranty or guarantee
- If a company stops trading or goes out of business
- If something is advertised at the wrong price
- Report fake or counterfeit goods
- If something you ordered hasn’t arrived
- If you think you’ve bought stolen goods
- If your clothes have been lost or damaged by a dry cleaner
- Claim compensation if an item or product causes damage
- Getting your money back if you paid by card or PayPal
- If you’re unhappy about poor service
- Complaining about a vet
- Pet gets ill or dies after buying
Holidays and transport
- Travelling in Europe after Brexit
- Claim compensation if your flight’s delayed or cancelled
- Cancelling a package holiday
- Claim compensation for a holiday
- Get airline compensation for lost or delayed luggage
- Getting a refund for a cancelled or delayed train
Insurance
You’ve changed your mind
- Changing your mind about something you’ve bought
- Cancelling a gym membership
- Cancelling a service you’ve arranged
- If you were misled or pressured into buying something you didn’t want
- Cancel something you bought on hire purchase
Post
- Check if you can claim compensation from Royal Mail
- If your post sent with Royal Mail hasn’t arrived
- If your post sent with Royal Mail has been damaged
- Stop getting junk mail
- Check post collection and delivery times
Phone, internet or TV
- Switch broadband, phone or TV provider
- Dispute a mobile, phone, internet or TV bill
- Problem with an app, software or download
- Stop getting nuisance calls and texts
- Cancelling a phone, TV, internet or mobile contract
- What to do if your mobile phone is lost or stolen
- If you’re struggling to pay your mobile, phone, internet or TV bill
- Complain about a premium rate phone charge or text message
- Check how much a call will cost
Home improvements
- Before you get building work done
- Problem with building work, decorating or home improvements
- Cancelling building or decorating work
Get more help
- Solve an ongoing consumer problem with a business seller
- Reporting to Trading Standards
- If you need more help in the Channel Islands or the Isle of Man
- Contact the consumer helpline
- Complaining to an ombudsman
- Find a trader and check you can trust them
Energy
Template letters
Scams
- Check if something might be a scam
- Check if you can get your money back after a scam
- What to do if you’ve been scammed
- Report a scam
- Get emotional support if you’ve been scammed
- Get help with online scams